Customer service

Our customer service team is here to help with any questions you may have about Sarielia diamond jewelry, lab-grown diamonds, engagement rings, and your order. We want to offer you a safe, transparent, and enjoyable shopping experience. You can reach our support team anytime by email at support@sarielia.ch.

We assist you with all questions regarding orders, payment methods, shipping, and delivery. This includes information on delivery times in Switzerland and the EU, shipping costs, shipment tracking, and order changes or cancellations. We also provide reliable support for returns and exchanges, explaining step by step how a return works and when you will receive your refund.

Sarielia stands for superior quality. All our lab-grown diamonds are expertly inspected and certified to guarantee the highest standards in brilliance, craftsmanship, and sustainability. This ensures you receive diamond jewelry that meets your expectations in quality, ethics, and design.

We are happy to assist you with any questions regarding ring size or adjustments. We offer size guides, recommendations, and solutions if a ring doesn't fit perfectly. You will also find helpful tips for the long-term care of your jewelry, ensuring your diamonds retain their brilliance.

In addition, we offer personal consultations – ideal for customers who would like assistance in selecting an engagement ring, a diamond, or a unique piece of jewelry. Our team will expertly guide you from your initial interest to your final order.

Thanks to secure payment processing, vetted partners, and certified diamonds, we offer you a trustworthy and convenient shopping experience. Our customer service team is always available to answer any further questions or address any individual concerns. We look forward to assisting you at Sarielia.